Welcome to the Aurora Comic Festival! To ensure a safe, orderly, and enjoyable experience for everyone, all attendees are required to comply with the following rules and regulations. By purchasing a ticket, joining the admission queue, or entering the venue, you acknowledge that you have read, understood, and agreed to abide by all event policies.

Staff Identification & Assistance

All event staff will be on duty wearing official organizer identification, staff badges, or organizer vests.

If you have any questions, require assistance, observe any violations, or are uncertain about an individual’s identity, please seek assistance from staff members wearing official identification, the Organizer Information Desk, or service desk.

Please do not follow instructions given by individuals who are not wearing official organizer identification, in order to avoid disputes or potential infringement of your rights.

Attendees shall not verbally abuse, threaten, shove, stalk, harass, or otherwise interfere with staff members in the performance of their duties. Those who refuse to comply after receiving a warning may have their admission or participation privileges revoked at the organizer’s discretion. If any illegal conduct is involved, venue security and/or local law enforcement will be notified.

Admission Time：

• General Admission: 10:30 AM each event day.
• Last Admission: 4:30 PM on Day 1; 4:00 PM on Day 2.

Ticket Information：

• Single-Day Admission: NT$250 (Early Bird: NT$200)
• Two-Day Admission: NT$400 (Early Bird: NT$350)
• Disability Ticket: NT$100 per day (valid disability identification required).
• Free Admission: Children under 110 cm in height or under 6 years of age may enter free when accompanied at all times by a ticket-holding parent or guardian.
• Limited-time Early Bird tickets are available through the official website under General Admission.
• Once a ticket has been scanned for entry, or an admission credential has been issued, tickets cannot be refunded or exchanged due to loss, damage, or any reason not attributable to the organizer, as the organizer is deemed to have commenced providing the service. Refunds or exchanges for unused tickets must be processed through the organizer’s designated ticketing service before the event concludes and will be subject to applicable processing fees, except where the event is cancelled or postponed due to force majeure.

Re-entry & Admission Credentials

• During the same event day, attendees may freely exit and re-enter the venue by presenting their admission credential for staff verification.
• Admission credentials are valid only for the registered holder on the designated day. Please keep them intact. Lost, damaged, removed, or tampered credentials will not be reissued, and re-entry will be denied.
• Admission credentials (including wristbands, hand stamps, or any other admission method designated by the organizer) may not be transferred, duplicated, forged, altered, or used by another person. Violators will have their admission immediately revoked, be required to leave the venue, and will not receive any refund.

I. Queue Management & Exterior Venue Order

• Please queue at the General Admission entrance according to venue signage or staff instructions. Prior to opening, portions of the queue may be located outdoors. Attendees should plan accordingly for prolonged exposure to sunlight, rain, or extreme temperatures.
• Wheelchair users, individuals with limited mobility, or anyone feeling unwell while waiting should seek assistance from nearby staff immediately.
• Overnight queuing is neither permitted nor encouraged. Queue order will be determined solely according to the organizer’s announced General Admission Queue Time and the actual lineup confirmed by staff.
• Any gathering outside the organizer’s leased management area prior to official queue organization is considered personal activity. Participants are responsible for their own safety and must observe public order. Should police or venue management disperse such gatherings due to disturbance or public complaints, the organizer will neither intervene nor preserve any queue position.
• If you temporarily leave the queue (such as to use the restroom), the organizer is not responsible for preserving your place in line. You are encouraged to inform nearby attendees before leaving. If the queue has significantly advanced during your absence, the organizer may decline to restore your original position.
• Please enter the venue in order. Queue cutting or having one person reserve places for multiple attendees (“queue compression”) is strictly prohibited. If you observe such behavior, please notify event staff.
• During admission, attendees must not cross traffic cones, barricades, restricted areas, or attempt to rush into the venue.
• Anyone caught queue jumping or rushing the venue who refuses to comply after warning, or whose conduct is deemed serious, may have their admission revoked without refund.

II. Venue Order & Safety

• Running, pushing, horseplay, or climbing over safety barriers inside the venue is prohibited.
• Loud shouting, musical performances, unauthorized loudspeakers, or performances without organizer approval are prohibited both inside and outside the venue.
• Violence, threats, theft, robbery, sexual harassment, or any other illegal conduct is strictly prohibited. The organizer maintains a zero-tolerance policy and will preserve evidence and handle such incidents in accordance with the final clause of this section.
• The venue is an enclosed public space. Smoking and alcohol consumption are strictly prohibited. Smoking is permitted only in designated outdoor smoking areas. Violators may be reported under applicable tobacco control laws and fined between NT$2,000 and NT$10,000.
• Firearms, controlled weapons, knives (including realistic replicas capable of causing injury), explosives, hazardous chemicals, or any items prohibited under the Cosplay Prop Regulations or posing a public safety risk are strictly prohibited.
• Do not move, climb, or misuse venue facilities or occupy vacant booth spaces without authorization.
• Public power outlets are shared resources. Please do not occupy them for extended periods. Extension cords and high-power electrical equipment may not be connected without organizer approval.
• Please dispose of personal trash, discarded flyers, and beverage containers properly. Before leaving, separate and dispose of waste at the designated collection point. Anyone intentionally littering and causing venue damage or additional rental costs shall bear full liability for all resulting losses.
• Anyone violating the above rules after warning, causing injury, property damage, or illegal conduct may have their admission immediately revoked without refund. Serious cases will be referred to venue security and local law enforcement.

III. Privacy, Interaction with Groups & Commercial Activities

• Unauthorized commercial photography, videography, or livestreaming within the venue is prohibited. Please refer to the Cosplayer, Photography & Media Admission Guidelines for details.
• Please respect the privacy and portrait rights of others. Do not photograph or disturb anyone without consent. Suspected illegal photography or similar conduct will be documented and reported to venue security and law enforcement.
• Surveys, signature campaigns, fundraising, or distribution of fan-made or commercial promotional materials are prohibited inside and outside the venue unless approved by the organizer.
• Any commercial promotion, collaborative marketing, or event partnership proposal must be submitted to the organizer at least twenty (20) business days prior to the event and may only proceed upon written approval.
• Please respect all exhibiting groups and creators. Harassment, mockery, inappropriate physical conduct, or intentionally mishandling, disrespecting, or damaging displayed works or merchandise is prohibited.
• If attendees observe any of the above violations, they are encouraged to preserve evidence (such as photographs or videos) and notify the organizer immediately to facilitate investigation and enforcement.
• Anyone violating the above rules after warning, committing serious misconduct, or engaging in illegal activities will have their admission revoked without refund. Serious or unlawful cases will be documented and referred to law enforcement.

IV. Personal Belongings, Children & Pets

• Please keep your valuables with you at all times while moving through the venue. Do not leave luggage or personal belongings unattended. The organizer accepts no responsibility for lost, stolen, or damaged property.

  Lost & Found Policy

  • Found Property：Any found items during the event should be turned in to the service desk
  • Claiming Lost Property：During the event, attendees may inquire at service desk regarding lost items.
  • Post-Event Handling： Unclaimed property remaining after the event will have collection instructions announced on the official website. Items unclaimed within one month from the announcement date will be transferred to the appropriate local police authority in accordance with applicable law, after which the organizer bears no further custodial responsibility
• Due to the crowded and noisy environment, pets may experience stress, anxiety, or panic, potentially creating safety risks. Therefore, bringing pets is discouraged, except for certified guide dogs, hearing dogs, or other legally recognized service animals.
• If pets are brought into the venue, they must remain inside fully enclosed pet carriers, transport cages, or pet strollers at all times. Carrying pets in arms, placing them on shoulders, or allowing them to walk on leashes inside the venue is prohibited. Owners must immediately clean up any pet waste.
• Due to heavy crowds, children under 12 years of age must remain under continuous parental or guardian supervision.
• For everyone’s safety, skateboards, scooters, rollerblades, hoverboards, electric personal mobility devices, and similar transportation devices are prohibited, except medically necessary electric wheelchairs.

V. Health, Safety & Emergency Evacuation

• Please monitor your physical condition and stay hydrated. If you feel unwell, dizzy, or observe someone experiencing a medical emergency, seek assistance from nearby attendees or event staff immediately.
• If you discover any suspicious or unattended items, notify event staff immediately. Do not touch or move them.
• The venue public announcement system is not available for general missing-person announcements. It will only be used for missing children, medical emergencies, or other urgent situations.
• Upon entering the venue, please familiarize yourself with emergency exits. In the event of natural disasters, fire, infectious disease outbreaks, or other force majeure circumstances, the organizer may suspend or terminate the event in accordance with government directives or actual on-site conditions. Attendees must remain calm and follow staff instructions during evacuation. Ticket refund and compensation policies, if applicable, will be announced through the organizer’s official website.

Disclaimer
If any matters are not specified in these regulations, the Organizer reserves the right of interpretation, supplementation, and final determination regarding these event regulations.
In the event of circumstances involving public safety, government authorities, venue management requirements, or other special situations, the Organizer may adjust relevant management measures according to actual needs.
Any such adjustments will be announced through the official website and social media platforms.
In the event of any discrepancy or inconsistency between the Chinese version and any translated versions of these regulations, the Chinese version shall prevail. All interpretations and decisions shall be based on the Chinese version.

如發生違反規範之行為，且勸導無效者，主辦單位有權強制蓋印禁止入場章，並強制驅離。

一般參加者入場時間：10點30分

最後入場時間：首日為16點30分，次日為16點。

一般參加者購票：

• 單日入場票：200元
• 兩日入場票：300元
• 身心障礙票：150元/日，須出示身心障礙票相關證件。

補章：

• 原始印章需為完整，且足以完整辨識【一般入場】字樣。
• 若出場時入場章已快模糊請至驗票出入區給驗票工作人員補章。
• 如無法辨識，請至本部請求補章，並提供購票證明發票。

請入場參加者，尊重、包容、友善對待他人，遵守基本禮儀，請勿影響並造成其他參加者困擾。

請愛護場地並共同維護現場秩序、整潔提升逛展體驗。

會場內禁止奔跑、隨意跨越交通錐等任何維持秩序之物品。

若發生暴力威脅、強盜偷竊、性騷擾等犯罪行為，將直接依法報警處理。

會場內禁止未經申請授權之拍照、攝影、直播行為，詳細請閱【COSER、攝影、記者入場規範】，請尊重個人隱私。
若接獲通知有其行為者，主辦單位有權，要求查閱手機相簿並要求刪除電磁紀錄。
若當事人不配合查閱手機相簿，則依法報警處裡。
若後續發生任何法律責任，將由參與者當事人自行承擔。

會場環境及秩序。

• 會場內休息區僅供休息使用，不得作為其他用途。
• 會場內禁止奔跑、喧嘩，以免發生危險。
• 活動會場內外全面禁菸、禁火及其他危險性行為。
• 禁止在攤位走道內、出入口等區域逗留。
• 若有需要休息，請善用休息區。
• 活動會場內禁止攜帶危險物品、影響安全或可能妨礙他人之物品、道具。
• 請在逛展時請留意隨身物品，並注意自身財物安全，慎防扒手。
• 請參加者自備零錢加快結帳速度，請勿對社團做出不禮貌行為。
  請勿對社團進行議價行為。
  如有不禮貌之行為，請拍照錄影存證，提供給主辦單位。
• 為避免因攜帶寵物，影響其他參加者，故禁止任何形式攜帶寵物進入會場
• 如需攜行六歲以下兒童，請使用兒童背巾，並自行注意安全，
  六歲以上、十二歲以下，請家長陪同參加。
• 請參加者注意自身安全、勿單獨行動走到偏僻地點。
• 請勿占用空攤社團之攤位，如發現將罰款當日攤位費乘以三倍、蓋印禁止入場章並強制驅離會場。
• 禁止私自使用會場電力設施。
• 禁止移動、攀爬、占用會場內任何設施，如有損壞行為將由當事人照價賠償。
• 禁止未經許可發放任何傳單。
  如發放商業或同人傳單，請事先申請，並只能發放於各攤位桌上或自己攤位、集中宣傳處。
• 禁止將個人物品堆至於安全及公共設施位置附近（通道、廁所、逃生口、樓梯、出入口、滅火器、警報器等）。
  若有違反以上事項工作人員有權將物品移除並列為遺失物處理。
• 如發生任何意外，請立即通報工作人員協助處裡。

出入場及排隊規則

• 蓋印入場章僅能蓋印在手、頭等可明確辨識之位置。
• 非法背印(盜印)一般入場章查緝屬實，將依法送辦，罰金為一般入場費乘以活動天數乘10倍，
  轉印者經查緝屬實，當場取消入場資格，且封鎖帳號及信箱、電話等禁止終生電子報名。
• 如於社團入場時間內查驗到一般入場，將直接請至場外自行重新排隊等待一般入場開放。
• 如一般參加者過早於【一般入場列隊時間】預先夜排等行為，請自行注意安全，
  如發生任何意外將由參加者自行承擔，主辦單位將不承擔任何責任。
• 請遵照工作人員指示排隊，嚴禁任何方式插隊，如發生情況，請立即通知工作人員，
  如發生一人代表多人入列（解壓縮）之行為，
  主辦將直接蓋印禁止入場章，強制禁止入場，門票將不予退費。
• 活動一般入場開場前，會先引導隊伍至活動會場中心，
  如跨越交通三角錐，將強制驅離重新排隊，如第二天仍再次發生將禁止入場並蓋印禁止入場章。

補充事項

• 請於活動前確認緊急逃生口位置，如遇災害發生時，活動將立即停止，請遵從工作人員指示疏散離場。
• 如發現可疑物品，請立即通報工作人員，切勿移動以免發生危險。
• 廣播不提供尋人服務；僅開放兒童走失協尋。
• 極光創辦祭若有與其他單位合作，將以網站或社群形式公告，絕不會以沿途叫賣、死纏爛打之方式強迫推銷。
  若於活動會場內外發現強迫推銷行為，請立即通知工作人員處理。

請留意自己身體狀況，適當補充水分，如身體不適，請立即尋求旁人或現場工作人員的協助。

如發現其他參加者有身體不適的狀況，請盡速通報現場工作人員。

活動規定未盡之事宜，主辦單位有權解釋及定義判定標準。